{"id":1430,"date":"2026-01-16T21:45:11","date_gmt":"2026-01-16T21:45:11","guid":{"rendered":"https:\/\/www.repairshopsolutions.com\/about\/?p=1430"},"modified":"2026-03-27T01:36:15","modified_gmt":"2026-03-27T01:36:15","slug":"how-to-get-better-vehicle-inspections-from-your-technicians","status":"publish","type":"post","link":"https:\/\/www.repairshopsolutions.com\/about\/how-to-get-better-vehicle-inspections-from-your-technicians\/","title":{"rendered":"Why Your Techs “Hate” Inspections (And How I Fixed It)"},"content":{"rendered":"\n

By Scott Osborn<\/a> – ASE Master Technician, Author of “Making Smart Choices<\/a>“. Scott is an ASE Master Tech with 50+ years of experience helping shops grow through better communication<\/p>\n\n\n\n

I hear it from shop owners every single week: \u201cScott, my techs just aren’t doing the inspections. They say they don’t have time, or they just pencil-whip the forms.\u201d<\/em> I get it. I\u2019ve been that tech with five cars in the lot and a Service Advisor breathing down my neck. When you\u2019re in the zone, a 20-minute paper inspection feels like a lead weight tied to your wrench. But as a shop owner, I also know that those skipped inspections are where your profit\u2014and your customer’s safety\u2014goes to die.<\/p>\n\n\n\n

After 50 years in this industry, I realized we didn’t have a “lazy tech” problem; we had a “bad tool” problem. Here is how I used technology to turn inspections from a chore into a profit-driver.<\/p>\n\n\n\n

What\u2019s Really Killing Your Inspection Quality?<\/h3>\n\n\n\n

In my shops, I identified three main “friction points” that make even the best technicians skip steps:<\/p>\n\n\n\n

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  1. The Time Suck:<\/strong> Your techs aren\u2019t lazy, they\u2019re busy. If an inspection takes 20 minutes of handwriting and hunting for a Service Advisor, it\u2019s not going to happen during a rush. I designed Repair Shop Solutions<\/a><\/strong> to cut that down to 5 minutes or less.<\/li>\n\n\n\n
  2. The “Vague Checklist” Syndrome:<\/strong> Ask three techs what a “full brake check” means, and you\u2019ll get three different answers. I fixed this by building my own standards directly into the software. Now, every tech follows the same “Scott-approved” logic, ensuring consistency across every bay.<\/li>\n\n\n\n
  3. The Feedback Void:<\/strong> Most techs think inspections are just “busy work” for the front desk. They don’t see the results. When I added real-time dashboards to the shop floor, my techs could finally see their own approval rates. Suddenly, it wasn’t paperwork anymore\u2014it was a scorecard they wanted to win.<\/li>\n<\/ol>\n\n\n\n

    How I Make Technology Work for the Tech<\/h3>\n\n\n\n

    When I was building this software, I kept one thing in mind: It has to be faster than a clipboard.<\/strong> * Hands-Free Notes:<\/strong> I added voice-to-text so techs can keep their gloves on. Saying “Front pads at 3mm, recommend replacement”<\/em> is 10x faster than typing it with greasy fingers.<\/p>\n\n\n\n