{"id":1078,"date":"2026-05-07T22:45:26","date_gmt":"2026-05-07T22:45:26","guid":{"rendered":"https:\/\/www.repairshopsolutions.com\/about\/?post_type=resources&#038;p=1078"},"modified":"2026-05-07T22:45:27","modified_gmt":"2026-05-07T22:45:27","slug":"employee-bios-to-include-in-the-inspection","status":"publish","type":"resources","link":"https:\/\/www.repairshopsolutions.com\/about\/resources\/employee-bios-to-include-in-the-inspection\/","title":{"rendered":"DVI &#8211; Employee Bio&#8217;s to Include in the Inspection"},"content":{"rendered":"\n<p>When we text our customers a digital vehicle inspection, we include a photo of the employee and a quick write-up on their history, specialties, etc.\u00a0 You can add this function to your Tech&#8217;s and Advisors and have it included in every inspection. For a sample,\u00a0<a href=\"https:\/\/www.repairshopsolutions.com\/osborn\/r\/ciaCLHT88h8\" target=\"_blank\" rel=\"noreferrer noopener\">see this sample inspection<\/a>.<\/p>\n\n\n\n<p>First, let&#8217;s prepare your employee photo for uploading:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"572\" height=\"1024\" src=\"\/about\/wp-content\/uploads\/2025\/08\/image-41.png\" alt=\"This is an infographic showing the proper way to resize and crop an employee's image so it can be added to the bottom of a digital vehicle inspection\" class=\"wp-image-1994\" srcset=\"\/about\/wp-content\/uploads\/2025\/08\/image-41.png 572w, \/about\/wp-content\/uploads\/2025\/08\/image-41-168x300.png 168w\" sizes=\"auto, (max-width: 572px) 100vw, 572px\" \/><\/figure>\n<\/div>\n\n\n<p>Once you have your photo ready, select Settings > Shop Users at the top of your screen, then click the &#8220;Edit&#8221; button to the right of your employee. Once you&#8217;ve opened the employee&#8217;s info, select the &#8220;Biography&#8221; tab:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"218\" height=\"77\" src=\"\/about\/wp-content\/uploads\/2025\/08\/image-42.png\" alt=\"\" class=\"wp-image-1995\"\/><\/figure>\n\n\n\n<p>The form looks like this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"686\" height=\"1024\" src=\"\/about\/wp-content\/uploads\/2025\/08\/image-43-686x1024.png\" alt=\"This is a sample view of the editing feature for adding a bio to each employee\" class=\"wp-image-1996\" srcset=\"\/about\/wp-content\/uploads\/2025\/08\/image-43-686x1024.png 686w, \/about\/wp-content\/uploads\/2025\/08\/image-43-201x300.png 201w, \/about\/wp-content\/uploads\/2025\/08\/image-43-768x1146.png 768w, \/about\/wp-content\/uploads\/2025\/08\/image-43.png 1014w\" sizes=\"auto, (max-width: 686px) 100vw, 686px\" \/><\/figure>\n\n\n\n<p>The user assets at the top are where you add\/store images for your employee. Then the form is broken into two sections, they are either a Mechanic or an Manager\/Advisor. If you want their information to appear as a Manager, enter it in the Manager section. The same goes for a Tech. If you have someone who does both, you can duplicate the info in both text boxes.<\/p>\n\n\n\n<p>You should start by adding the sample text. Notice the formatting, and how it looks in the preview section. <\/p>\n\n\n\n<p>The language used in the box is called &#8220;Markdown&#8221;. Click the\u00a0<a href=\"https:\/\/www.markdownguide.org\/cheat-sheet\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Markdown formatting is supported<\/strong><\/a>\u00a0link to see all of the options.<\/p>\n\n\n\n<p>The sample I&#8217;m showing is pretty simple:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1001\" height=\"396\" src=\"\/about\/wp-content\/uploads\/2025\/08\/image-44.png\" alt=\"This image shows the layout of text and how it will show up in the employee bio on the digital inspection\" class=\"wp-image-1997\" srcset=\"\/about\/wp-content\/uploads\/2025\/08\/image-44.png 1001w, \/about\/wp-content\/uploads\/2025\/08\/image-44-300x119.png 300w, \/about\/wp-content\/uploads\/2025\/08\/image-44-768x304.png 768w\" sizes=\"auto, (max-width: 1001px) 100vw, 1001px\" \/><\/figure>\n\n\n\n<p><em>### Craig Rahsaan, Service Manager:<\/em> <\/p>\n\n\n\n<p><em>![Craig Rahsaan](https:\/\/osbornauto.com\/craig.jpg)<\/em><\/p>\n\n\n\n<p><em>Craig started working for us at the start of the Covid-19 pandemic and has been focused on our customer service ever since. He&#8217;s a great addition to the team and will make sure you always feel welcome.<\/em><\/p>\n\n\n\n<p><strong>Line 1<\/strong>\u00a0starts with the &#8220;<em>###<\/em>&#8220;, which will make this line in\u00a0<strong>BOLD TYPE<\/strong><br><strong>Line 2<\/strong>\u00a0 starts with &#8220;<em>!<\/em>&#8220;, which tells it that we&#8217;re adding an image here. The words between the &#8220;<em>[ ]<\/em>&#8221; brackets are placeholders that appear if the image does not load. Then a link to the image. You can add images to a user&#8217;s asset list and copy the URL from there. For best results, an image of around 200 pixels wide works best.<br><strong>Line 3<\/strong>\u00a0is his Biography. Keep it simple, the customer doesn&#8217;t need (nor probably care) what kind of parrot he has or what his favorite color is&#8230;<\/p>\n\n\n\n<p>Make sure to add the blank lines as you see above so the image is placed above the bio instead of on the same line.<\/p>\n\n\n\n<p>The inspection will now show something like this every time he is selected as the Manager on an inspection:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"651\" height=\"423\" src=\"\/about\/wp-content\/uploads\/2025\/08\/image-45.png\" alt=\"Here's a sample of what a good bio should look like\" class=\"wp-image-1998\" srcset=\"\/about\/wp-content\/uploads\/2025\/08\/image-45.png 651w, \/about\/wp-content\/uploads\/2025\/08\/image-45-300x195.png 300w\" sizes=\"auto, (max-width: 651px) 100vw, 651px\" \/><\/figure>\n\n\n\n<p>You can make images taller than the 200 pixels and use that area to add digital certificates, awards, etc:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"265\" src=\"\/about\/wp-content\/uploads\/2025\/08\/image-46.png\" alt=\"This image shows how you can make an image taller and add things like ASE Certificates to the employee's picture on the digital inspection\" class=\"wp-image-1999\"\/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"template":"","class_list":["post-1078","resources","type-resources","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>DVI - Employee Bio&#039;s to Include in the Inspection - Repair Shop Solutions - Digital Vehicle Inspection Software<\/title>\n<meta name=\"description\" content=\"Enhance customer interaction with employee bios. 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