{"id":1086,"date":"2025-08-20T18:24:36","date_gmt":"2025-08-20T18:24:36","guid":{"rendered":"https:\/\/www.repairshopsolutions.com\/about\/?post_type=resources&#038;p=1086"},"modified":"2026-01-13T21:25:00","modified_gmt":"2026-01-13T21:25:00","slug":"editing-contacts","status":"publish","type":"resources","link":"https:\/\/www.repairshopsolutions.com\/about\/resources\/editing-contacts\/","title":{"rendered":"Editing Contacts"},"content":{"rendered":"\n<p>(<a href=\"https:\/\/www.repairshopsolutions.com\/about\/resources\/rss-texting-help-pages\/\">back<\/a>)<\/p>\n\n\n\n<p>If you want to upload a list of your current customers or need to merge duplicates, change names, or numbers, the place to do that is in the\u00a0<strong>Contacts section<\/strong>. You can quickly search for anyone by name or even a part of the phone number. You can add new customers; however, that is also done anytime you send a new customer a message,\u00a0and <strong>we automatically save them in this list<\/strong>.<\/p>\n\n\n\n<p>If you have multiple locations, you can choose to search through all of them. If you&#8217;ve marked some as inactive, you can easily re-activate them.<\/p>\n\n\n\n<p>We also have a tool here to let you upload a current customer list, so you&#8217;ll never have to type their name or number again.\u00a0Use this tool to upload an\u00a0<strong>existing customer list<\/strong>. We will accept a .<strong>csv<\/strong>\u00a0or a .<strong>xlsx<\/strong>\u00a0file which includes two columns: Name and Phone.\u00a0<strong>All other columns will be ignored<\/strong>. To see a sample .csv file,\u00a0<a href=\"https:\/\/kd435.infusionsoft.com\/app\/bardEmailFunnel\/~Link-1512~\">click here<\/a>. To see a sample .xls file,\u00a0<a href=\"https:\/\/kd435.infusionsoft.com\/app\/bardEmailFunnel\/~Link-1514~\">click here<\/a>.\u00a0<strong>We will check for duplicate phone numbers<\/strong>. If your file contains a number already in RSS Texting with a different name, you will have the opportunity to select the desired name for each duplicate number.<\/p>\n\n\n\n<p>If you end up with duplicate names\/numbers, we&#8217;ll do our best to fix those for you. But you may need to merge duplicates that we don&#8217;t pick up manually. If that&#8217;s the case, select the contacts you want to merge, and the merge option will show up. You will be given a chance to choose which contact to use in the merge.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"232\" height=\"221\" src=\"\/about\/wp-content\/uploads\/2025\/08\/image-16.png\" alt=\"\" class=\"wp-image-1135\"\/><\/figure>\n\n\n\n<p>(<a href=\"https:\/\/www.repairshopsolutions.com\/about\/resources\/rss-texting-help-pages\/\">back<\/a>)<\/p>\n","protected":false},"template":"","class_list":["post-1086","resources","type-resources","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Editing Contacts - Repair Shop Solutions - Digital Vehicle Inspection Software<\/title>\n<meta name=\"description\" content=\"Learn the easy steps for editing contacts. Merge duplicates, change names, and upload customer lists effortlessly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.repairshopsolutions.com\/about\/resources\/editing-contacts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Editing Contacts\" \/>\n<meta property=\"og:description\" content=\"Learn the easy steps for editing contacts. 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