Leadership Team
Our mission is to change the culture of the automotive repair industry through AI-driven, easy-to-use software tools that improve communication, strengthen customer relationships, and help shops operate with clarity and confidence.
Schedule Demo!Leadership Team
Our mission is to change the culture of the automotive repair industry through AI-driven, easy-to-use software tools that improve communication, strengthen customer relationships, and help shops operate with clarity and confidence.
Scott Osborn
Chief Executive Officer (CEO)
Scott has founded more than 20 companies, all centered on the automotive industry. His background spans gas stations, equipment companies, marketing firms, and multiple repair shops.
Today, he is CEO of Repair Shop Solutions and AutoAppsAI, leading the mission to change the culture of the independent automotive industry. Scott has trained thousands of shop owners across the U.S. and Canada on proven “best practices” for running a high-performing service center.
Paul Stewart
President & Chief Growth Officer (CGO)
Paul is one of the “original three” who launched R.O. Writer over 30 years ago, at the time the industry’s most groundbreaking shop-management system. Since then, he has continued designing and enhancing innovative software tools that solve real challenges for automotive service centers.
Paul’s work focuses on delivering cutting edge technology that improves reporting, retention, productivity, and communication inside the modern repair business.
Tere Hardin
Vice President of Operations
Tere has owned three businesses and began his automotive career as a General Manager for a NAPA AutoCare center. In the 2000s, he played key roles at NAPA TRACS, R.O. Writer, Protractor, and Shop-Ware during major growth phases.
With deep experience in both shop operations and software, Tere believes technology is powerfu —but operational process determines success. At the end of the day, reporting is the measurement that ensures a reliable future.
Chris Sain
Chris specializes in architecting and directing scalable AI-powered software tools designed for professionals who rely on accurate, efficient documentation in their daily workflows. His expertise focuses on eliminating the hours traditionally spent producing reports, evaluations, and reviews—giving teams more time to serve heir clients and grow their business.
Under Chris’s leadership, Repair Shop Solutions and AutoAppsAI are building next-generation software tools that are transforming the culture of the automotive repair industry. His work ensures that shops gain clarity, efficiency, and actionable intelligence through AI-driven innovation.
Schedule a Demo!
The best way to learn what Repair Shop Solutions can offer your business is to see it first hand. Schedule a one-on-one demo today!
