By Scott Osborn – ASE Master Technician, Author of “Making Smart Choices“ The “I’ll Call You Back” Bottleneck is Costing You Thousands. As a shop owner, you know the drill: A technician finds a critical brake issue at 10:00 AM. The Service Advisor calls the customer at 10:15 AM. No answer. Voicemail left. The customer calls back […]
By Scott Osborn – ASE Master Technician, Author of “Making Smart Choices“. Scott is an ASE Master Tech with 50+ years of experience helping shops grow through better communication. Do Your Customers Understand Your Vehicle Inspection Report? No. They don’t. Picture this: your auto repair shop sends over a digital report with photos, codes, and mechanic jargon. […]