By Scott Osborn – ASE Master Technician, Author of “Making Smart Choices“ In my 50 years of running shops and training technicians across North America, I’ve seen the same scene play out a thousand times: A talented tech finds $800 worth of necessary safety repairs, but the customer walks away only paying for the $79 […]
By Scott Osborn – ASE Master Technician, Author of “Making Smart Choices“. Scott is an ASE Master Tech with 50+ years of experience helping shops grow through better communication. Most shop owners run their business based on their “gut.” But the most profitable shops do something different: they track their numbers every single day. If you own […]
By Scott Osborn – ASE Master Technician, Author of “Making Smart Choices“ Is your auto repair shop reaching its full potential? In today’s competitive landscape, simply providing excellent service isn’t always enough. To truly thrive, you need to understand your business’s performance, identify areas for improvement, and implement strategies for growth. Waiting for your Accountant to review […]