By Scott Osborn – ASE Master Technician, Author of “Making Smart Choices“ I woke up in the middle of the night thinking of this. Imagine this: You sit down at a restaurant, and instead of handing you a menu, the waiter starts rattling off the restaurant’s offerings. You would expect they would at least start with appetizers, […]
By Scott Osborn – ASE Master Technician, Author of “Making Smart Choices“. Scott is an ASE Master Tech with 50+ years of experience helping shops grow through better communication. In my 50 years of running shops and training technicians across the country, I’ve seen a recurring frustration. A technician spends 40 minutes performing a meticulous […]
By Scott Osborn – ASE Master Technician, Author of “Making Smart Choices“. Scott is an ASE Master Tech with 50+ years of experience helping shops grow through better communication. As an ASE-certified Master Technician with over 50 years in the automotive industry, I’ve seen the same struggle in countless shops: the “stagnant ARO.” If your Average Repair […]