RSS Digital Vehicle Inspection Help Articles

We hope these answers help you make the most of our many options and exclusive features. If you still have questions, you can click the Help button in the lower-right corner of the RSS DVI screen. Or, you can book a free 30-minute session with us.

Quick Overview – If you’re new to our way of doing digital inspections, these quick overviews will give you a heads up on what makes our systems so special.
1. Quick Learn for Technicians
2. Quick Learn for Owners/Managers/Advisors

Initial Setup – Just getting started, or maybe a refresher on some of our most common features
1. Adding users – Need to add or remove an employee?
2. Setting up a tablet/phone – No app to download, but here’s how you can add us to the homescreen
3. Who we integrate with – Shop management companies that we integrate with
4. Getting integrated – Set up an appointment to get your integration set up
5. Understanding the home page/status column – The status column is your go-to to see what’s going on
6. Auditing an inspection – The number one thing you should do on EVERY inspection.
7. Getting help

Using RSS, from basic digital vehicle inspection steps to some of our more advanced features, to help you increase your average repair order and get your customers better educated.
1. Start a new inspection – First steps
2. Understanding the Home Page/Status – A simple look at how the shop is doing
3. Search for a previous inspection – You have a history of every inspection
4. Auditing a digital inspection – Here’s your chance to really make your shop stand out
5. Text the inspection to a customer – Always!
6. Deleting a digital inspection – Just in case
7. Copy info from previous inspections – Start a new inspection with details from the last one included

Working with Users – Your employees change, here’s how we deal with that
1. Adding users – Basic setup of new users
2. Delete an employee – Just in case
3. Change my username/password – You have options
4. Employee Bio – Add this to the texted inspections for a more professional look

Working with templates – There’s no limit to your digital inspection templates. Easily customized for any type of job
1. Changing your template– Read this first when you want to make changes
2. What makes up a template – A simple list of categories and tasks
3. Working with categories – The structure of your templates
4. Working with tasks – The items you include in a checklist
5. Working with Findings and Recommendations – The dropdown data when a mechanic makes a recommendation

Auditing – Auditing the digital inspection before sending it to the customer is crucial. It gives your Service Advisors the chance to really put some polish on the presentation
1. Auditing the inspection before you send it to the customer

Features – Some of our exclusive benefits and how to use them in the digital vehicle inspection
1. Enhancement requests
2. Add photos from my phone when I’m on a desktop PC
3. Use the “Bold Only” feature
4. Make images “Sticky” so they show every time
5. Internal Tasks and Technician Instructions
6. Copy info from previous inspections
7. Make mileage mandatory
8. Using AI to clean up your recommendations